The Integrated Medicine Program is the new medicine benefit for Foundever employees. It is designed to make sure the medicines you need are ready before you need them. The Integrated Medicine Program has two components: MedEnsure and FlexMed.
MedEnsure allows you to get your full-year regimen for essential medicines—not charged to your FlexMed allowance. To avail, select “Request Medicines” on foundever.medgrocer.com and upload your prescription. You will receive an SMS when your medicines are on the way. Most medicines will be delivered within 1-4 working days for Metro Manila sites and 2-7 working days for non-Metro Manila sites. Visit foundever.medgrocer.com/medensure to check what’s covered and what’s required to avail.
FlexMed allows employees to buy up to 2.5K worth of ethical drugs per quarter from any pharmacy. You may choose to order medicines online or buy from any pharmacy and have your purchase reimbursed. Visit foundever.medgrocer.com/flexmed to check what’s covered and what’s required to avail.
The Integrated Medicine Program will run from January 1, 2023 to December 31, 2023. You may avail of the Integrated Medicine Program for as long as you are an active Foundever employee covered by Maxicare.
You can access MedGrocer’s online platform anytime, anywhere.
MedEnsure or FlexMed requests will not be deducted from your Maxicare outpatient medical allowance or your HMO maximum benefit limit.
You are eligible for MedEnsure and FlexMed if you are an active member of Maxicare and an active employee of Foundever. For any inquiries on the status of your Maxicare membership, you may approach the Maxicare CSS onsite.
Only Foundever employees are eligible for MedEnsure and FlexMed.
You may only use MedEnsure and FlexMed for medicines prescribed to you.
To request medicines:
MedEnsure covers prescribed essential medicines including ethical drugs, over-the-counter drugs, and vitamins and supplements used to treat chronic conditions. You may check if your medicine is covered in MedEnsure by searching the formulary on foundever.medgrocer.com/medensure. You may also submit a request and we’ll let you know if your medicine is covered.
Value brands will be dispensed when available.
Yes. A valid prescription is required for your request to be processed. The prescription must:
\*Prescriptions for antibiotics, antivirals, and other anti-infective medicines should be dated within one (1) month from upload date.
You can upload a picture or a scanned copy of your prescription through foundever.medgrocer.com/medensure/request.
You may upload as many prescriptions as you want. You can upload a maximum of six photos per request. In case you have more prescriptions, feel free to make a new request.
No. Only an uploaded copy of your prescription is required for your request to be processed.
MedGrocer may adjust the quantity you will receive for certain medicines based on your prescription, standard clinical practice guidelines, and our medical team's clinical judgment.
To ensure your health and safety, our medical team may adjust the quantity of your medicine request based on our best clinical judgment and standard clinical practice guidelines.
You will receive an SMS on the status of your request within the next working day. If you do not receive an SMS from MedGrocer within two working days, email us at foundever.med@medgrocer.com.
The SMS you receive will contain information on how to resolve the issue with your request. Once the issue is resolved, you may submit a new request.
To prevent miscommunication and minimize inaccuracies, requests are considered final upon submission. For any revisions, reply CANCEL to MedGrocer’s confirmation SMS and submit a new request.
You may submit a request and upload a photo of your new prescription.
You may email us the list of medicines you wish to cancel at foundever.med@medgrocer.com. You may also book a free teleconsult with our doctors at mdgr.cr/FNDRefills to update your refills.
A prescription is renewed when a doctor issues a new prescription to replace an outdated or fully consumed prescription. Usually, patients are required to return to their doctor to get a renewed prescription. Automatic prescription renewal is a feature of MedEnsure that lets employees enjoy reduced doctor visits. Employees only need to request medicines once and MedGrocer’s doctors will facilitate outbound teleconsult to make sure you get your medicines on time.
You need to take a health survey whenever you submit a request for medicines.
You can request anytime through the website.
You will receive an SMS when your medicine is already on the way. You can also email foundever.med@medgrocer.com to know the status of your order.
You may book a free teleconsult with our MedGrocer doctors at mdgr.cr/FNDRefills. Our doctors can help update your prescription so you may request your medicine.
Most medicines will be delivered within 1-4 working days for Metro Manila sites and 2-7 working days for non-Metro Manila sites after request.
You will receive an SMS when your medicines are on the way.
We deliver to your company sites nationwide.
Medicines must be received by you or your authorized representative. If you cannot personally receive your medicines, please ask your authorized representative to present a copy of your valid ID to our courier upon receipt.
Maintenance medicines will be proactively refilled. Medicines for acute conditions will not be refilled.
MedGrocer may provide proactive refills of about one to six months' worth of medicines for selected maintenance medicines. To ensure patient safety, MedGrocer may, at its own discretion, require employees to attend a free teleconsult or submit a prescription issued within the last 90 days prior to processing employees' refills.
All prescribed ethical drugs are covered under FlexMed. Ethical drugs are drugs that require a prescription to be purchased and are used to treat serious conditions. To ensure that your medicine purchase is covered by FlexMed, order online through foundever.medgrocer.com/flexmed/order. Your order total will be deducted from your FlexMed allowance and you will not be required to cash out. If you cannot find your medicines, you may send your prescription to foundever.med@medgrocer.com. We will let you know if your medicine is covered.
To order medicines online:
FlexMed orders do not require cash-out.
Most orders will be delivered within 1-4 working days for Metro Manila sites and 2-7 working days for non-Metro Manila sites. You will receive an SMS when your medicines are on the way.
To claim reimbursements:
You are not required to surrender an original copy of your prescription. However, physical copies of your original receipts are required for your reimbursement claim to be processed. Please submit these documents in a sealed envelope at your site.
You may be reimbursed for up to Php 2.5K per quarter for Version 2 and 3 employees and Php 10K per year for Version 1 employees.
You can buy medicines from any pharmacy. Make sure to ask for an official receipt so that your purchase may be reimbursed.
If you can't find your purchased items in the dropdown list, check if a "Value Brand" option is available. If no "Value Brand" option is available, select “Other medicines”.
Yes. A valid prescription is required to process reimbursement claims.
A valid receipt is any official receipt issued by a BIR-registered pharmacy.
A valid prescription must:
\*Prescriptions for antibiotics, antivirals, and other anti-infective medicines should be dated within one (1) month from upload date.
You may upload as many receipts as you want. You can upload a maximum of six photos per request. In case you have more receipts, feel free to make a new request.
You will receive an SMS verifying your reimbursement claim by the next working day. If you do not receive an SMS from MedGrocer within two working days, please email us at foundever.med@medgrocer.com with your employee ID, name, and FlexMed Reimbursement Reference Number.
Most approved reimbursement claims can be received within 10-20 working days after you have submitted the physical copies of your receipts. Please submit your physical receipts on the same day as your online reimbursement to receive your reimbursement as soon as possible.
You may email us at foundever.med@medgrocer.com for inquiries.
Physical copies of your receipts are required for your reimbursement claim to be processed.
Your order value will be deducted from your FlexMed allowance before your reimbursement claim. If your reimbursement claim exceeds your remaining FlexMed allowance after ordering, you will only be reimbursed for the amount remaining in your FlexMed allowance.
MedGrocer’s ordering process has been streamlined in order to fulfill your requests. Please submit your request through the website for your convenience.
Clinical practice guidelines only allow up to one to six months’ worth of medicines to be dispensed at a time.
You may only use up to Php 2.5K per quarter under FlexMed if you are a Version 2 or Version 3 employee.
For security reasons, reimbursements may only be transferred through the options provided.
To minimize errors, your reimbursement may only be transferred to an account named to you.
Your reimbursement may only be transferred through the options provided.
All products sold on MedGrocer are subject to quality checks by our purchasing, storage, assembly, and delivery teams. Please inspect your order upon delivery. If your medicines are damaged upon delivery, you may refuse to accept the medicines.
On a case-to-case basis, we can process requests to return the medicines within seven days upon delivery. Please make sure that you keep your delivery receipt and the medicines you want to return.
We will replace damaged or wrongly dispensed medicines.
Any problems encountered seven days after the delivery may not be accommodated under our Return Policy. We highly encourage you to review and inspect your medicines upon delivery so that our courier could immediately facilitate the return or exchange request.
In Metro Manila, return orders are processed within 2-3 working days. For non-Metro Manila sites, return orders are processed within ten working days.
Only the pharmacists processing your orders will have access to your medical information to ensure your medicines are properly dispensed. If you are an employee of our partner company, your orders are shared with your employers and healthcare providers to process medicine requests, payments, and reimbursement claims. We may use anonymized data for analytics to improve our services or collaborate with our partners.
You may contact our Data Privacy Officer through the following information: Email: dpo@medgrocer.com Address: MedGrocer 24F Centuria Medical Makati, Kalayaan cor. Salamanca St., Makati City
MedGrocer is an FDA-licensed online pharmacy. Simply order your medicines online and we’ll deliver them to you.
Yes. The Certificate of Product Registration can be found at the website of the Food and Drug Administration.
